Refund policy

At Pink Butter, every item is made to order just for you. Because of this, we do not accept returns or exchanges for change of mind or sizing issues. We encourage you to review sizing charts carefully before purchasing.

 

We only accept returns for items that arrive damaged, defective, or incorrect. If this happens, please contact us within 7 days of delivery so we can make it right.

 

How to Start a Return

 

To request a return for a damaged or defective item, contact us at chynareign@gmail.com with your order number and a photo of the issue. Returns must be authorized before sending anything back. Items sent without prior authorization will not be accepted.

 

If your return is approved, we will provide a prepaid return shipping label and instructions. Once we receive and inspect the item, we will process your refund or replacement within 5-7 business days.

 

Return Address

 

Printfull

217 Wrangler Drive

Coppell, Texas 75019

 

Refunds

 

Approved refunds will be issued to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or card provider.

 

Non-Returnable Items

 

The following cannot be returned or refunded:

• Sale items and gift cards
• - Items that have been worn, washed, or altered
• - Items returned without prior authorization

Damages and Issues

 

Please inspect your order as soon as it arrives. Contact us immediately at chynareign@gmail.com if your item is defective, damaged, or if you received the wrong product.

 

Questions?

 

We are always happy to help. Reach out to us anytime at chynareign@gmail.com and we will get back to you as soon as possible.